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- Best Price Guaranteed -

What is the Best Price Guaranteed?

https://www.hotelkaktusplaya.es, and any other domain of Grup Florida Hotels in any language, shows the best net price for all online reservations rooms. If you find a lower online net price (without VAT and other taxes) with the same conditions as Hotel Kaktus Playa (as specified in the Terms and Conditions) and in the same currency within 24 hours after the reservation date at Hotel Kaktus Playa, fill out the Best Online Price Guarantee claim form (below) and send it to us. The Best Online Price Guarantee does not apply to reservations made within 48 hours of the arrival date.
* Claims regarding the guarantee of the best available rate can only be sent by the person who made the reservation (which can also be the host). No other person may submit claims on behalf of the host contained in the book.


Conditions to be met by the Best Price Guaranteed

  • The customer must have made a confirmed reservation through the https://www.hotelkaktusplaya.es website, or on any other page of Grup Florida Hotels.
  • The tariff opposed to another website must match the conditions of the net rate reserved on https://www.hotelkaktusplaya.es:
    • Same hotel
    • Same kind of room and same bed type
    • Same dates and length of stay
    • Same conditions of sale, payment cancellation policy, prepayment conditions, conditions relating to changes in the reserve, etc.
    • Same number of guests
    • Same currency
  • Rate publicly accessible online and verifiable by the Grup Florida Hotels websites
  • The rate comparison will net taxes associated with the city / country in question or other taxes associated with the room rate.

RATES THAT NOT APPLY FOR THE BEST PRICE GUARANTEED

  • Rates not publicly guaranteed (negotiated rates, group rates, rates for companies, etc.).
  • Rates corresponding to opaque online pages (Web pages that do not identify the hotel name, exact address or availability of rooms until the user has not made payment for room reservation).
  • Rates relating to "promotional packages".
  • Rates containing flaws on its website at the time of the inquiry or reservation.
  • Changes in the relative rate fluctuations and / or differences in currency exchange rates. The exchange rate should be the same as on Grup Florida Hotels at the time of purchase.
  • Prices offline
  • Rates of pages offering stubs payment.

OTHER ISSUES TO CONSIDER

Grup Florida Hotels is not liable in any case, ofr penalties or other costs or expenses that may arise from canceling reservations or errors in the publication of prices on third pages.

In case the "Best Price Guaranteed Request" would include multiple nights, "Best Price Guarantee" applies the final price resulting the whole stay and not on the price of certain partial nights.

Grup Florida Hotels reserves the right to modify or cancel the terms and conditions governing the offer.

If you have any questions about the Best Price Guarantee at Grup Florida Hotels, please contact us sending an e-mail to:

marketing@grupflorida.com.

Request of the Best Price Guaranteed Online

Attach a file with the print screen of the best price found (.jpg format) *:

Hotel Kaktus Playa

How does the process work?

  • Make a booking on hotelkaktusplaya.es.
  • If you find a lower online net price with the same conditions as Hotel Kaktus Playa, get a print screen of the offer.
  • Complete this Best Online Price Guarantee form and send it.
  • You will receive a response from Grup Florida Hotels within a maximum of 2 business days.
  • Once we check your request, we will send you an email of confirmation of the new reservation or the non acceptance justifying our answer.
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